Some frequently asked questions about Exhibitions

• Is my booth being built in Octanorm or Corinthian?

  Information about your booth is detailed in your Exhibitor Kit. If you do not have an Exhibitor Kit, please ask your Organiser, our Exhibition Coordinator or visit the event website for your exhibition to view the exhibition booth details.

• Is the cost of the furniture hire for the duration of the exhibition?

  Cost of furniture hire is for the duration of the exhibition, not exceeding 10 days. General furniture hire outside of an exhibition is for a period not exceeding 7 days; however longer term hire rates can be negotiated. Audio visual items are the one exception and are charged at more specific timeframes (i.e. 1-day, 2-day) as these items have higher unit costs and a shorter lifespan.

• Why do I pay a minimum of $50+GST for transport for one item when you have other furniture being delivered?

  The minimum delivery charge covers much more than just transport. It is for transport to the venue, cleaning and maintenance, placement onto your stand, and collection and return to our warehouse after the event.

• What is the Damage Waiver, and does it insure the hire furniture?

  The Damage Waiver is 7%. The Damage Waiver is payable to cover the cost associated with the normal wear and tear of the equipment, is compulsory and it is not refundable . It does not cover misuse or theft of the equipment and so it does not insure the goods being hired. It is compulsory and it is not refundable.

• When will my furniture be delivered to my stand?

  Furniture orders will be delivered to individual stands as part of the final stages of the exhibition build, but before the commencement of the exhibitor move in period. Whilst we do our best to provide an accurate time frame for furniture deliveries, there are a range of factors which can impact on delivery times, such as trucks delivering equipment over different time spans, and congestion at the venue loading dock. There are many trucks, not just our own, all needing access to docks at the same time, so we cannot predict the precise time we will be able to unload.

• Can I pick up my own hire furniture?

  No, part of the service we provide is delivery, pickup and placement of equipment. This way we can minimise all damage and can also ensure it is there for your event.

• What are the acceptable file formats for my artwork?

  Our preferred file format is a high resolution PDF with the following specifications:
  The document size should be at 100% of the final trimmed size.
  Trim marks should be on the file.
  10mm of bleed should be applied to all edges, with the exception of our fabric banners which require 100mm.
  Fonts should be converted to “outlines”, “curves” or “paths”.
  All images or photos should be CMYK not RGB, at least 100dpi or greater, or should be vector based.
  All images, photos and transparencies used must be flattened.

• Is there a limit to how many wall mounted shelves I can have?

  Up to 4 shelves per 1 metre wide wall panel. More than this may exceed the maximum weight limit of the supporting wall.

• Is there a limit to how much weight I can put on each wall mounted shelf?

  You can have up to 6kgs on each of the four shelves (weight needs to be evenly spread across the width of the shelf).

• How much power do I need to order?

  Most appliances have a rating on them either in watts e.g. - 600w or in amps e.g. 2.5amps.
  Use the wattage information on your appliance to determine the strength of the power point you need. If you are unsure please contact your Exhibition Coordinator who will be happy to assist.

• What lighting and power do I get with a space only site?

  Generally space only sites are just that - space only. Lights and power need to be ordered separately with our Exhibition Coordinator unless otherwise indicated in your exhibitor kit.

• What lighting and power is provided in a standard exhibition booth?

  Normally 1x 4amp power point and 2x 120 watt spotlights are included per 9 sq/m booth but this can vary from exhibition to exhibition, and is not included as standard in all exhibitions. It is always advisable to check with your Exhibition Coordinator unless otherwise indicated in your exhibitor kit.

• Can I install my own lights?

  Yes - but you will be need to order the appropriate power supply to run the total wattage of your lights. It is best to check with your Exhibition Coordinator as they will be able to assist you with ordering the correct amount of power for your needs.

  Please note that all your equipment including leads and lights will need to have tags to indicate they have been tested prior to the event.

• Will you hook up my electrical equipment to the power supply?

  No - you will need to arrange installation and connection of your own equipment. Don't forget to bring to the show things like extension leads, power boards etc. Double adaptors are not permitted in exhibition venues.
  Please note that all your equipment including leads and lights will need to have tags to indicate they have been tested prior to the event

• Can I plug directly into the power lead on top of my booth wall?

  No. These sockets are for Fusion Exhibition & Hire Services use only and are used for distribution of power supply for the whole block of booths. You must order power if you require it on your stand. Unauthorised connection by exhibitors can cause power overloads that have not been accounted for during distribution of the power.

• Do I need to order power to run lights I have ordered?

  No. The cost of powering the lights you order from us is included in the price of the light.